Maintenance Services

Benefits of a Maintenance Contract:-

  • Customer Helpdesk
  • Personalised service to suit client requirements
  • Remote engineering assistance
  • Liaison with your network provider.

Giving you Peace of Mind

To ensure that possible faults are minimised, established and growing companies should seriously consider the advantages of a Maintenance level contract. This covers an extended warranty on the system, handsets and agreed peripheral devices. It includes free on-site labour for repairs/carrier/VoIP VPN fault liaison. Also included is free remote programming (during working hours), including name changes and speed dials but excluding ringing patterns, Auto Attendant and Call Centre rebuilds. An annual system inspection and routine maintenance will be undertaken during normal working hours. Our team of skilled engineers enables us to provide comprehensive maintenance. We have the expertise, resources and knowledge to provide you with not only the most suitable and cost effective maintenance solution, but also a commitment to your service.

A Plan to Suit You

Because every company has various communication requirements, New Land Solutions offers several levels of maintenance service. You can choose from our Standard service, covering you during business hours, to our 24 Hour service, covering you around the clock every day of the year. No matter what plan you choose, you pay an all-inclusive fixed price, allowing you to budget for the year.

Responsive Support

New Land Solutions has a dedicated service team who can answer your technical queries should your system have a fault. Our technical support team will listen to your concerns and act quickly to resolve the problem at hand. With the details of your telephone system held on our computer, you will receive quick diagnostics and a smarter response. At other times, your system might need technical support on-site. New Land Solutions has a team of skilled engineers, all manufacture-trained and working to a high standard, who will repair your system on location. New Land Solutions ensures that you will always receive top quality maintenance services.

Remote Access Support

Assuming your system has the capability, New Land Solutions can reconfigure and test your system for faults by means of a modem connection or a VPN. Troubleshooting operations by remote diagnostics can be completed while your system is in operation, leading to quicker resolution and minimal disruption.
Services
phone systems
CCTV Installation
Networking Services
Smart Homes
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